Who is Ross Burrell
Ross Burrell is currently a Director of Solutions Engineering at PagerDuty, which is a digital operations management platform. As the Director of Solutions Engineering, he is responsible for leading and managing a team that helps customers integrate and optimize PagerDuty’s platform to improve their digital operations.
Ross has been working at PagerDuty, a computer software company, for more three years now as a EMEA sales director with a responsibility for Commercial account development. The company, a leader in digital operations management, provides organisations of all sizes with solutions to manage their urgent and critical work. Just before he started his journey with the firm, he had spent five years working for TrustPilot.
PagerDuty is a digital operations management platform that helps organizations improve their incident management process by providing real-time visibility and insights into their digital operations. Some of the benefits of using PagerDuty for tech companies include:
- Minimize downtime: PagerDuty helps companies quickly identify and respond to incidents, reducing downtime and improving the overall reliability of their systems.
- Improve team collaboration: With PagerDuty’s collaboration features, teams can communicate and work together more effectively, ensuring that incidents are resolved quickly and efficiently.
- Automate workflows: PagerDuty’s automation capabilities help companies reduce manual processes and improve the efficiency of their incident management process.
- Gain real-time insights: PagerDuty provides real-time alerts and analytics, so companies can gain insights into their systems’ performance and make data-driven decisions to improve them.
- Enhance customer satisfaction: By minimizing downtime and quickly resolving incidents, companies can provide better service to their customers, enhancing customer satisfaction and loyalty.
